We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.Returns will not be accepted past the 30 day period. It normally takes 1-3 business days to process your returned item from day of receipt. Refunds and store credits may take 7-10 business days depending on the bank's process time. There is a $7 shipping and 10% restocking fee for returned items, which will be deducted from the order amount We are unable to refund lost and damaged items. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label that will as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at email@example.com.Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right free of charge to you.Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.Shipping is Free within the USA. We utilize couriers such as USPS, UPS, and FEDEX to service our customers.For pre-ordered or back-ordered items:If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.Tracking your order:You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. Please allow 1 to 3 working days for the tracking information to show.Wrong address disclaimer:It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address.Cancellations:To help us prevent any shipping delays, you have 10 minutes from the time of placing your order to cancel or make any changes to it. Please call our specialists at 917-960-8318 or via Chat for immediate order assistance.Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces.
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